We respect your trust in us to use, store and share your information. In this notice, we explain how we collect personal information about you, how we use it and how you can interact with us about it.
1. Who we are
When we talk about “AMSS”, or “us” or “we” in this notice, we are talking about Pioneering Business Software Solutions Ltd. trading as Manufacturing Software Solutions with offices at Ballinhassig, Co. Cork, Ireland.
2. Data Protection Officer
Our Data Protection Officer oversees how we collect, use, share and protect your information to ensure your rights are fulfilled. Our data protection policy is in line with the European General Data Protection Regulation (GDPR) as of May 25th 2018. You can contact our Data Protection Officer at [email protected] or by writing to them at: Data Protection Officer, Manufacturing Software Solutions, Ballinhassig, Co. Cork.
3. How we collect information about you
We collect personal information from you, for example when you purchase one of our software products or engage us to do software development on your behalf. We will sometimes retain contact details of companies or individuals who contact us to enquire about our products and/or services.
Our websites use ‘cookie’ technology. A cookie is a little piece of text that our server places on your device when you visit any of our websites or apps. They help us make the sites work better for you.
4. How we keep your information safe
We protect your information with security measures under the laws that apply and we meet international standards. We keep our computers, files and buildings secure.
When you contact us to ask about your information, we may ask you to identify yourself. This is to help protect your information
5. How long we keep your information
To meet our legal and regulatory obligations, we hold your information while you are a customer and for a period of time after that. We do not hold it for longer than necessary.
6. Meeting our legal and regulatory obligations
To use your information lawfully, we rely on one or more of the following legal bases:
• performance of a contract;
• legal obligation;
• protecting the vital interests of you or others;
• public interest;
• our legitimate interests; and
• your consent.
To meet our regulatory and legal obligations, we collect some of your personal information, verify it, keep it up to date through regular checks, and delete it once we no longer have to keep it. If you do not provide the information we need, or help us keep it up to date, we may not be able to provide you with our products and services.
Sometimes we need your consent to use your personal information. With direct marketing for example, we need your consent to make you aware of products and services which may be of interest to you. We may do this by phone, post, email, text or through other digital media.
You can decide how much direct marketing you want to accept when you apply for new products and services.
If we ever contact you to get your feedback on ways to improve our products and services, you have the choice to opt out.
8. How we use your information
We use information about you to:
• provide relevant products and services;
• identify ways we can improve our products and services;
• maintain and monitor your products and services;
• internal record keeping;
• protect both our interests;
• meet our legal and regulatory obligations; and
• we may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
To provide our products and services under the terms and conditions we agree between us, we need to collect and use personal information about you. If you do not provide this personal information, we may not be able to provide you with our products and services.
9. Your information and third parties
Occasionally we may need to share your information with third parties.
For example to:
• resolve issues with products or services;
• analyse information;
• protect both our interests.
We expect these third parties to have the same levels of information protection that we have.
We also have to share information with third parties to meet any applicable law, regulation or lawful request.
10. International transfers of data
We may transfer your personal information outside of the European Economic Area (EEA) to help us provide your products and services. We expect the same standard of data protection is applied outside of the EEA to these transfers and the use of the information, to ensure your rights are protected.
11. Your personal information rights
You can exercise your rights by contacting us at +353 21 4979817, or by visiting our website at
We can help you with:
Accessing your personal information: You can ask us for a copy of the personal information we hold. You can ask us about how we collect, share and use your personal information.
Updating and correcting your personal details.
Removing consent: You can change your mind wherever you give us your consent, such as for direct marketing, or using your sensitive information, such as medical or biometric data.
Restricting and objecting: You may have the right to restrict or object to us using your personal information or using automated decision making.
Deleting your information (your right to be forgotten). You may ask us to delete your personal information.
Moving your information (your right to Portability). Where possible we can share a digital copy of your information directly with you or another organisation.
When you contact us to ask about your information, we may ask you to identify yourself. This is to help protect your information.
We generally do not charge you when you contact us to ask about your information.
12. Making a complaint
If you have a complaint about the use of your personal information, please let a member of staff know, giving them the opportunity to put things right as quickly as possible.
If you wish to make a complaint you may do so by telephone, in writing and by email. Please be assured that all complaints received will be fully investigated. You can register a complaint in writing, by phone, by email or in person.
We ask that you supply as much information as possible to help our staff resolve your complaint quickly
You can also contact the Data Protection Commission in Ireland at www.dataprotection.ie.
13. Updates to this notice
We will make changes to this notice from time to time, particularly when we change how we use your information, and change our technology and products.
You can always find an up-to-date version of this notice on our website at www.manufacturingsoftware.ie